In April we decided it would be smart to get a toll free 1888 number for our United States clients. Awesome! So we got into a contract with my1Voice in April 2011, only 3 months ago. This is what we received:
·Toll free number
·Ability to add Skype user name (not phone number) - this is important for Canadians who aren't allowed to purchase a Skype number
·At least 10 extensions
·Ability to convert all extension voicemails to emails ( wasn't a great conversion but you could get the gist of the voicemail usually)
So I happily spent hundreds of dollars getting new business cards, letterhead, changing our website to incorporate our new 1888 number. On July 21 I received an email saying this:
We're pleased to announce that my1voice™ has partnered with eVoice®. Soon, you'll be able to enjoy the comfort of having your services backed by a network of business-critical communication services that serve over 11 million customers in 48 countries on 6 continents.Even better, if you make the transition to eVoice early, you can take advantage of our early bird offer of only $9.95 per month.
my1voice™ is becoming eVoice: A Radically Better Phone Number
All of us at eVoice look forward to providing you with valuable, ongoing communications services that will continually improve the way you do business.
Call us now to take advantage of this special offer. 866-711-3101
I thought no big deal, just move over seamlessly to @evoice and pay the early bird offer. I spent about 4 hours on the phone yesterday bounced between my1voice and evoice. No one really seems to know much about the buy out. All I know is that I am now hooped!
·Toll free number transfer
·No ability to add a Skype user name
·Convert voice to text for 5.95 a month
In talking to numerous support people @eVoice I as told different things each time. I can do the transfer by July, Sept, November, they didn't know the answer to my questions, etc. I was getting pretty frustrated to asked if I could speak to a supervisor and was told that she would "try" to have one call but no guarantee as she told you everything I needed to know. You will have to pay more for your current services and any add-on's that use to be included and now aren't. Interesting maneuver to keep clients.
Anyone else have an experience with @evoice or can recommend another service, would love to hear from you!
The full text of the bill can be found here. It doesn't have a number assigned to it yet though, so it is very early in the process. I'll be curious to see how this moves through the House of Representatives. Do you think this kind of legislation is necessary or should market forces prevail?
Research in Motion (RIM) announced its first quarter financial results for fiscal 2012 on Thursday, and the outlook isn’t pretty.
Revenue was up 16% but earnings per share and net income were down from Q1 2011. The company said it shipped 13.2 million BlackBerry handheld devices and 500,000 BlackBerry Playbook tablets during the most-recent quarter.
Co-CEO Jim Balsillie said Thursday that RIM is having problems gaining traction in new markets and shipping updated products.
“Fiscal 2012 has gotten off to a challenging start. The slowdown we saw in the first quarter is continuing into Q2, and delays in new product introductions into the very late part of August is leading to a lower than expected outlook in the second quarter. RIM’s business is profitable and remains solid overall with growing market share in numerous markets around the world and a strong balance sheet with almost $3 billion in cash. We believe that with the new products scheduled for launch in the next few months and realigning our cost structure, RIM will see strong profit growth in the latter part of fiscal 2012.”
Once the world leader in smartphones, RIM has had a difficult time transitioning — not just to the emerging tablet space but to the app-centric nature of the mobile market. Additionally, RIM is being challenged by Apple, Google and Microsoft in the enterprise space, where the BlackBerry used to be ubiquitous.
The latest financial results mean that RIM will need to cut costs, which will include layoffs. The company has also updated its outlook for the rest of fiscal 2012, reducing its expected earnings and earnings per share.
RIM’s biggest enemy may simply be time. The company has already pushed back the release date for the BlackBerry Bold 9900 to late August (which means mid-September) and other devices running the next version of BlackBerry OS 7 may not ship until October or November. What makes that even more problematic is that these devices are not the future BlackBerry superphones that will run on the QNX-based operating system used by the BlackBerry PlayBook.
With each passing month, RIM falls further behind the juggernaut that is Android. Apple continues to release regular updates to its mobile OS and SDK, including the recently-announced iOS 5. Microsoft is also aggressively targeting the business customer with the next version of Windows Phone.
Can RIM escape this tailspin, or is it doomed to be the next Nokia or Palm? Let us know in the comments.
Purchase new BlackBerry smartphones for your organization and receive up to $120 for each of your used BlackBerry smartphones when you take advantage of the BlackBerry Trade Up program.
Finally, the trade up program has launched here in Canada. Please click on the link below to see what your old BlackBerry’s are worth. I’m also willing to pay you for your competitive devices. Please email me if you have a bulk quantity of non-blackberry devices that you would like to trade in.
Ways your organization benefits:
Use the rebate over and above other BlackBerry offers from your carrier to maximize cost savings
The trade up program is simple as you have one point of contact during the process
New BlackBerry smartphone features are easier to use than ever
Your exclusive Promo Code for this offer is BBPUB4. Contact us today to take advantage of this limited time offer. Remember to quote the promo code in your communication with us. Call us at 1-888-890-0199, or if you would like to start the process online click here.
If you, or your friends and family would like to trade in 5 or fewer devices, click here.
Take advantage of this amazing offer before May 31st, 2011! For more information about the program please visit www.blackberry.com/tradeup
In order to be eligible for the BlackBerry® Promotional Credit, you must have purchased one of the following new BlackBerry smartphones: BlackBerry® Torch™ 9800, BlackBerry® Style™ 9670, BlackBerry® Bold™ 9650, BlackBerry® Bold™ 9700, BlackBerry® Bold™ 9780, BlackBerry® Curve™ 9300 BlackBerry® Curve™ 9330, BlackBerry® Curve™ 8520, BlackBerry® Curve™ 8530, BlackBerry® Pearl™ 9100, or the BlackBerry® Storm2 9550™
TORONTO, March 16, 2011 – Nearly half (46%) of Canadian women admit they could not go without their mobile devices for even a week, according to the 2011 MasterIndex™ on Women and Technology released today by MasterCard Canada. The report indicates that women have become so dependent on their mobile phones, MP3 players and even digital cameras that they are willing to sacrifice the things they love in order to keep them.
The report reveals Canadian women over the age of 18 would rather give up coffee (24%), spa treatments (42%) and even chocolate (24%) than part with their mobile gadgets.
“As a leader in mobile payments technology, MasterCard wanted to learn more about the relationship women have with technology and how this relationship is evolving,” says Betty DeVita, President, MasterCard Canada. “We know technology is important to women, but were surprised by how dependent they’ve become. This fascination with mobile tools is likely the result of their increased functionality. It goes beyond chatting with family and friends. Busy women can now access social media sites, keep track of their busy social calendars and view their favorite photos and videos from anywhere using these mobile tools.”
What Women Want
Canadian women are avid users of digital cameras (85%), mobile/cellphones (73%) and MP3 players (50%), but how they use these devices is dictated by age and life circumstance.
The report reveals that there are five distinct life stages that categorize women’s relationship with technology:
* Aspiring Adopters are women between the ages of 18 and 34 who are not employed full-time. This group is most likely to own MP3 players (81%) and smartphones (27%) and the second most likely to identify themselves as early adopters of technology (10%).
* Connected Careerists are employed women between the ages of 18 and 34 without children. These women are identified as the earliest adopters of technology (16%) and can afford to own digital cameras (92%), MP3 players (83%), portable video/gaming devices (36%) and smartphones (36%).
* Mobile Mamas, the majority of whom are between the ages of 25 and 49, often own a variety of devices including digital cameras (92%), cellphones (77%), MP3 players (65%), video/gaming devices (52%) and smartphones (21%). Some of these devices are for personal use, while others, such as gaming devices, may be used by their children.
* Established but Unimpressed who are between the ages of 35 and 54 but have no children are very reluctant adopters of technology (51%) and often only own a mobile phone (84%) which they view as a tool. They are neither impressed nor intimidated by new or changing technology, and you won’t find them with the latest and greatest gadgets.
* Silver Speakers are women aged 55+ who have no children of their own living at home. Women in this group are most likely to own cellphones (70%) and digital cameras (83%).
The MasterIndex™ on Women and Technology offers new insight into the relationship Canadian women have with technology and the full report is available at www.mastercard.ca.
Download the complete report (.pdf)
Read on Mastercard site
Summer 2009 but some of it is still relevant. How things have changed though!
Want to remove the phone call logs from your inbox?
Open your Phone applications
Press your Menu button
Press O for Options
Call logging – Change to none
2. ** Money saver: Did you know that you don’t have to incur
long distance roaming charges when traveling in Canada?
This is for any cell phone; try it out next time you go to a
different city. Just dial a local number, no need to put the #1 in
front and this will allow you to only use your minutes, not long
distance. TIP: Don’t answer that same person calling you as
you will incur charges, just call them back and you won’t
Your phone isn't working? You have duplicate appointments?
Your message indicator isn't working?
If you have any issues with your Blackberry, no matter what it
is, the first thing to do is remove the battery. This is similar to
a hard reboot of your PC and will fix most problems.
4. Dropped your BlackBerry in water? This is never a good thing
and don't take it to the vendor and feign ignorance, there is a
litmus strip and they can tell if it has been dropped in the water
The following steps might save you $600+ in replacement costs.
Remove any rubber covers or skins
Immediately open the back and remove the battery
If you have a SIM card, remove it
Use towels to dry or better yet, a wet-dry vacuum (NOT a hair
dryer) to remove every ounce of moisture in every crevice
OR put your BlackBerry in a plastic baggy with rice.
Do not use until fully dried out, both internally and externally.
Cross your fingers and your toes and hope this worked!
5. Travel Tip: If you are a Telus or Bell client and travelling outside
Canada, you should always call your carrier to make sure you
have access BEFORE you go to another country. Do the following:
Confirm with your Carrier by dialling *611 from your BlackBerry
before you travel and ask which foreign carrier to use.
Once at your destination, go into your BlackBerry settings:
Mobile Network Options
6. Did you know that you can press one key to get to the top
middle or bottom of a message or message list? If you have
a touch screen you have to turn your device horizontally to
use these hot keys.
“t” for top
i. “1” for top - SureType Model
“b” for bottom
i. “7” for bottom – SureType Model
Space Bar for page down
7. Want to capitalize a letter?
Just hold it down for a few seconds longer than normal
8. Want to hide your sent items from your inbox? That means you
won't have to see the check-marked items in your inbox.
On your BlackBerry go into your emails (messages icon)
Pull up the menu
Go to Options
Go to General Options
Hide sent messages - change to Yes
9. How do I see my sent items now?
When you have your emails open hold the ALT key down and
while holding it down, press the O (For Outgoing messages)
This will show all your Sent items and Placed Calls
10. How do you type a percent (%) symbol on a SureType
Sym Key and P
Contact email@example.com to reserve your space today.
Interview with Deepak, a social media guru and consultant.
Swirl Solutions offers iPhone, iPad, BlackBerry and Microsoft training so we know a little bit about how smart your phone is. Our tag line says it all with: “You don’t know what you don’t know”. True, right? Are Smart Phones Really That Smart? I believe that people and organizations have to take some responsibility to understand a few things before they venture out to a conference or even a vacation.
CALL THE CARRIER!
1. Do you have the latest PRL?
a. A preferred roaming list allows the phone to choose the best roaming roaming partners with whom your home Carrier has a cost-saving roaming agreement. There may be cases where missing or corrupt PRL’s can lead to a customer not having service at all!
b. How do you get the latest?
i. You can call your Carrier
ii. You can google how to do it yourself or try *228 on your phone and follow the instructions.
c. The trick is that you MUST download the latest PRL before you go on your trip!
2. Are you on the right plan?
a. I suggest that you call your Carrier at least 2x a year. Plans change ALL the time. The plan you picked 2 years ago might not be the best plan for you now.
b. Are you travelling somewhere that is outside your current plan limits? Let’s say you have an unlimited national USA texting plan and you go to Canada for a week. Does that mean that it will include all your texting in Canada? Probably not! You need to ask the Carrier if it would. I have seen bills as high as 17,000 from people not understanding these kinds of things while travelling. Please be careful!
3. Do you understand and use WIFI?
a. WIFI: Smartphones that are WIFI capable allow you to access the Internet when you are in range of a WIFI(wireless) network to which you have authorized access. Wi-Fi networks or hotspots may be private such as a home or enterprise network, public such as a library or commercial such as a coffee shop or hotel. Here is Blackberry’s info on WIFI.
b. Why not use a WIFI network for free rather than the Carriers cellular network? Always purchase a smartphone that has this ability. That means that all data, everything but voice and texting, can use the WIFI network. If you can gain access to the internet on your laptop or netbook then your WIFI capable smartphone can as well.
Here are some terms which might help out in starting to understand what is what in the confusing smartphone area and I hope that this information will save you a bit of money in your travels.
Darci LaRocque, Owner, Swirl Solutions.