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My issues with @Bell_Support suddenly my new monthly bill is $21.60 more every month. Why? hmmmmm

Twitter Messages from Bell.  Do they really know what they are talking about?  So far no one has called me to figure out the issue but do you think they will actually call a client or make me call and wait on hold and waste a ton of my time trying to figure this out?

The thing is I would be ok if the plans are changing as I could then use my own decision whether to stay with Bell or check rates with other carriers.  I was not given this choice.  Isn't that odd?  Do you tell your clients when you are raising rates or do you just do it?

2013

I noticed my bill is now $21.60 more than the last 4 years so I tweeted Bell Mobility Support

ME: @Bell_Support why is my bill after all these years, $30 more for RIM bundle?

BELL Support:  Hi there, it seems as though tethering was detected. Did you tether or use your BB as a modem? Let me know. Thanks

ME:  I NEVER Tether as I know you will charge me. Can you please reverse?

BELL Support: the extra charges are not due to tethering, but rather the end of a promotion which gave you an extra 50%.

You benefited from this extra promotion since 02/09. The extra 50% isn't part of the corporate plan you are on

(Me wondering, you didn't check this before you commented that it was from tethering?)

BELL Support: Hi Darci, Not sure why you were given an extra 50% off in 2009. This is not part of the corporate plan. 500MB not BES

ME: Pls call me and I can tell you because it was a huge screw up on Bells part 2009.How can you change a bill w/o contacting me?
9:44am

Hi Darci, I noticed your data use is less than 200MB/month. You could switch to 500 MB for $25.00/month. Let me know!  

 

ME: Have you looked at my plan, saw the initial notes and again, can you have someone call me. I am on a BES, always have been!This includes BES service? and again, why would BELL change this suddenly after years and not contact me?Why would I not be notified that a plan I have been on for 4 years is changing?

 

2009

In Feb and March I talked to numerous BELL employees to sort out this mess as my first bill was not the total of $57.00 with voice but  $117.00.   They finally escalated it and put me on a Corporate plan which equalled the amount I was told by the Sales manager. 

________________________________________

From: Darci LaRocque [darci@swirlsolutions.com]

Sent: Wednesday, February 11, 2009 3:29 PM

To: WEL 552 - Vancouver Sales Manager

Subject: RE: Storm / Bell Deal

 

Whatever you did has now made my BES account not work.  This was how I found out the 30 dollar plan is BIS only as I spent hours trying to figure out and it wouldn't activate.  It worked when she put it on the 45 plan and now, while I am trying to do business on the road I no longer have access to email.  This is very frustrating Brittany.  Bell says one thing, Wireless etc...says another and regardless I am a bit hooped.  My rogers account is cancelled and the 61 dollar plan you offer won't work and I need mobile access.

Please fix this ASAP!

________________________________________________

Email from Sales Manager as I was sure that BlackBerry Enterprise Server devices wouldn't be on that plan.  

From: WEL 552 - Vancouver Sales Manager [mailto:L552@wirelessetc.ca]

Sent: February-11-09 12:44 PM

To: Darci LaRocque

Subject: RE: Storm / Bell Deal

Hi Darcy,

I don't know why they would tell you that there is no $30 BES plan.  I have communicated our problem with my Bell Account Representative and he has taken care of your plan for you.  He added the correct $30 BES plan for you, as some one at customer service put you on a $45 plan.  All you need to do is get in touch with your BES IT person so that they can give you the password to log on to the server.

Thanks,

Sales Manager

 

 

How to ignore a call on an iPhone

You are in a meeting and your phone rings...grrrrr.  How do you ignore or silence it?

If it is locked:

  • “slide to unlock” will change to “slide to answer”, with no “reject” or "ignore" option in sight but you can still do the below tips:

To send a call direct to voicemail 

  • Press the on/off button twice, that is the button at the very top of your iPhone

To silence the ringing or vibrating:

  • Clicking on the volume buttons
  • Press the on/off button once 

Respond with a text message:

Sometimes you just want to ignore the call but reply back with a quick text saying " I am busy and will call you in 10"

It is a bit more detailed and We will discuss this in detail in our workshop on the 26th!

How to ignore a call on an iPhone

You are in a meeting and your phone rings...grrrrr.  How do you ignore or silence it?

If it is locked:

  • “slide to unlock” will change to “slide to answer”, with no “reject” or "ignore" option in sight but you can still do the below tips:

To send a call direct to voicemail 

  • Press the on/off button twice, that is the button at the very top of your iPhone

To silence the ringing or vibrating:

  • Clicking on the volume buttons
  • Press the on/off button once 

Respond with a text message:

Sometimes you just want to ignore the call but reply back with a quick text saying " I am busy and will call you in 10"

It is a bit more detailed and We will discuss this in detail in our workshop on the 26th!

Outlook Email Tips - how to create an auto follow up

Use follow up Flags

Have you ever wanted to reminder yourself if someone actually answered that email?  Why not use follow up flags?

One way is when you are finished composing that email that you want to follow up on, just click on the arrow in Follow Up and pick one of the following:


Email

This is especially helpful for billing or date specific items. For example, if you send and invoice by email and the payment  is due in 30 days set a custom follow up for 30 days out.

How to setup #Gmail properly

Pick Microsoft EXCHANGE and NOT Gmail!!!!   See the video below for more thorough instructions.  If you do this properly your email, calendar and contacts will actually sync!!!!!!

 

 

 

 

What did I learn @dottotech #ProTECHtivity all day workshop

I was a proud presenter at Steve Dotto’s first productivity all day workshop which he calls proTECHtivity.  Clever, right?  

There were a few glitches but nothing that everyone couldn’t overcome and plus Steve’s personality wins everyone over.    Next time there will be a list of what workshops are when.  You can’t rely on people remembering what they wanted to attend and hey, we are human and change our minds.  Ha ha.   

My session only had 3 people registered at first.   Gulp.  I was doing this for free to help Steve get this off the ground and my normal fees are anywhere from $1500 to $10000 and free still means I have a lot of prep time.   Did you know that a “good” ONE hour presentation takes 30 hours of prep?  Ya!      Anyhow…..let’s start with the Keynote!

KEYNOTE:

He talked a bit about the great David Allen and if you don’t know about his work  check it out and he is THE productivity guru!   Steve talked about the following apps:

·         Boomerang which works with gmail and if free

·         IFTTT if this then that – I used a while ago and then stopped…..not sure about it.

·         Form Tools – I didn’t catch if he actually gave any form tools?

·         3030 APPLE only keeps you on task with timed management

·         Outsourcing though he never actually mentioned what he uses, I use elance and odesk.  Maybe he has some better ones?

·         Dropbox – I use it and LOVE it and apparently if you put photo’s on it gives you more free space.  Have to confirm that!

·         SugarSync

·         Doodle – I have used this for personal bookings but might try again as I see they have a new feature called meetme.   I see it actually syncs with many different calendars now!  Nice!  Will try again.

·         Timetrade is what Deborah uses – free for personal and $49 for professional use.   I trialed it years ago so might try again.

·         Vcita is what I use.   It was the closest thing I could find to tungle which is now defunct.

·         Write than Name – available free for gmail (10 times) and 30 days for outlook users

My session was next so I missed Mike Vardy’s.

Happily I had about 15 people in it!   Anyone wanting access to my notes and everything I talked about can just sign up to my newsletter and check the box that says Steve Dotto ProTECHtivity and you will get it all in your inbox.

Get notes here

Deborah’s Session

She commented on using twitter to get action.  I have done the same thing.  TIP:  If shaw, telus, rogers, bell, etc has you on hold forever just tweet the issue.  Funny as soon as it is public it is acted upon!  She commented on how it worked with FIDO. 

She had some great slide which I have to find out where she got them.   I think she said “social media around the world” but I couldn’t find.

Great suggestions on ideas on what to post:

·         Questions

·         Quotes

·         News or blog story

·         Video

·         Photos

·         Promotions

Stand in clients shoes – What do THEY want and need?

Places to look for info:

·         Google news. 

·         YouTube Trends

What did I learn @dottotech #ProTECHtivity all day workshop

I was a proud presenter at Steve Dotto’s first productivity all day workshop which he calls proTECHtivity.  Clever, right?  

There were a few glitches but nothing that everyone couldn’t overcome and plus Steve’s personality wins everyone over.    Next time there will be a list of what workshops are when.  You can’t rely on people remembering what they wanted to attend and hey, we are human and change our minds.  Ha ha.   

 

My session only had 3 people registered at first.   Gulp.  I was doing this for free to help Steve get this off the ground and my normal fees are anywhere from $1500 to $10000 and free still means I have a lot of prep time.   Did you know that a “good” ONE hour presentation takes 30 hours of prep?  Ya!      Anyhow…..let’s start with the Keynote!

 

KEYNOTE:

 

He talked a bit about the great David Allen and if you don’t know about his work  check it out and he is THE productivity guru!   Steve talked about the following apps:

 

·         Boomerang which works with gmail and if free

·         IFTTT if this then that – I used a while ago and then stopped…..not sure about it.

·         Form Tools – I didn’t catch if he actually gave any form tools?

·         3030 APPLE only keeps you on task with timed management

·         Outsourcing though he never actually mentioned what he uses, I use elance and odesk.  Maybe he has some better ones?

·         Dropbox – I use it and LOVE it and apparently if you put photo’s on it gives you more free space.  Have to confirm that!

·         SugarSync

·         Doodle – I have used this for personal bookings but might try again as I see they have a new feature called meetme.   I see it actually syncs with many different calendars now!  Nice!  Will try again.

·         Timetrade is what Deborah uses – free for personal and $49 for professional use.   I trialed it years ago so might try again.

·         Vcita is what I use.   It was the closest thing I could find to tungle which is now defunct.

·         Write than Name – available free for gmail (10 times) and 30 days for outlook users

 

 

My session was next so I missed Mike Vardy’s.

 

Happily I had about 15 people in it!   Anyone wanting access to my notes and everything I talked about can just sign up to my newsletter and check the box that says Steve Dotto ProTECHtivity and you will get it all in your inbox.

Get notes here

 

Deborah’s Session

 

She commented on using twitter to get action.  I have done the same thing.  TIP:  If shaw, telus, rogers, bell, etc has you on hold forever just tweet the issue.  Funny as soon as it is public it is acted upon!  She commented on how it worked with FIDO. 

 

She had some great slide which I have to find out where she got them.   I think she said “social media around the world” but I couldn’t find.

 

Great suggestions on ideas on what to post:

 

·         Questions

·         Quotes

·         News or blog story

·         Video

·         Photos

·         Promotions

 

Stand in clients shoes – What do THEY want and need?

 

Places to look for info:

·         Google news. 

·         YouTube Trends

@Bell_Mobility Versus @roammobility when travelling to the USA

Travelling to the US – Who are you going to use?

Roam Mobility

All of these are 7 days

·         Unlimited Talk and text

·         Total:$20.95

·         Unlimited talk, text and 700 MB of Data

·         Total:$27.95

·         Data Only 500 MB

·         Total: $29.95

Bell Add-on Plan

No 7 day plan.  Really?  Who travels for 30 days….only so they make money.  So I would have to buy a 30 day plan.

All of these are for 30 days

·         Talk for 100 minutes $40.00

·         Text $40.00 unlimited sent text messages

·         Total: $80.00

·         50 Minutes talk, 50MB of Data, 200 sent texts and unlimited incoming

·         Total: $50.00

·         Data 100 MB

·         Total: $40.00

@blackberryhelp Bug!

I noticed this a while ago but rarely did this but recently a client asked for a contact of someone and I wasn’t in my office so I attached the contact and sent it off.  Only to discover that all my notes written about that contact the person I sent it to got!  Ok, can you imagine how bad that ‘could’ be?  When doing this in other apps it should NOT send private details but there seems to be a bug in BlackBerry that does.   So please be aware of this or @blackberryhelp can it be fixed?

Another issue I have since my last update on my device.  I can no longer edit contacts.  What?  Seriously, I never realized how often I do this until I can’t!   Rebooted and not updates to fix!

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