BlackBerry Gotchas

Consumers

Carrier Contracts

• What is a good length of term?
• Are you going to want the next greatest model that comes out in 6 months?
• Does your plan allow for upgrades?
• Should you purchase an unlimited Data Plan?
• What happens if you drop your BlackBerry in water or damage it some way?
  • Did you know it costs upwards of $700 to get a replacement?
  • Did you know that you can repair these within 4-5 days?

Corporations

Did you know that you can push policies from the BES server to the BlackBerry devices? You can disable or enable most anything that the BlackBerry does, according to your corporate culture.

Costs

• Policy settings can be pushed to the handhelds to mitigate unwanted costs
• Are you paying for Text messaging?
• Did you negotiate an unlimited data plan?
  • If not
    • Are you allowing BIS access on your company dollar?
    • Are you allowing downloads, games, etc....?

Security

• You don't want your company data compromised. Make sure the proper policies are pushed to the handheld.

Support

• At what point in your growth will you need more staff?
• Does your 1st line of contact know the basics?
• Do you have information on the Intranet to direct your staff to?

Carrier Contracts

• What is a good length of term considering there are many new models a year?
• BlackBerry Envy? It happens. How are you going to control staff wanting the latest model?

Resources

• Do you have the resources to refresh or upgrade?
• Will it break the current contract?
• What will you do with the old models?
  • Send out to RIM for cash back?
• What do you do with broken models?
  • Did you know it costs upwards of $700 to have to get a new one after the warranty is up or if it is broken by the user?
  • Did you know that you can repair these within 4-5 days?

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